Customer Services
Hull City Council services remain open following government’s Plan B announcement
Hull City Council will continue to deliver full services following the government’s latest coronavirus guidance in response to the Omicron variant.
The safety of staff and residents will continue to … More
Food for fines: Have library fines waived and support local communities this Christmas
Hull Libraries is using a fines amnesty to support local food banks and charities this Christmas.
From December 1 until January 31, anyone returning books, films and other library materials … More
Albert Avenue Pools to close for major refurbishment
Albert Avenue Pools will close its doors from Monday 18 October ahead of a major multi-million pound refurbishment.
The scheme includes the construction of a new outdoor lido to replace … More
‘There are lots of lonely people who look forward to their regular phone call – you might be the only person they’ve spoken to that day’
A service that was set up during the coronavirus pandemic to offer a friendly voice to elderly and vulnerable people brought together volunteers and those they have supported for a … More
Hull’s Customer Service Centres and Citizens Advice to reopen for appointments
The Wilson Centre, Bransholme and Orchard Park Customer Service Centres will reopen for appointments from Monday (12 April) for residents who are unable to have queries dealt with online or … More
Residents in need of help and support encouraged to get in touch
Hull City Council and Citizens Advice are urging residents to seek assistance if they are experiencing financial difficulties.
Residents experiencing any problems, including struggling to pay rent or council tax, … More
New parents urged to register births
Parents who had children during lockdown are being encouraged to come forward and register their births as soon as possible.
More than 100 new families whose children were born between … More
Wilson Centre reopens next week
Hull’s flagship customer service centre will reopen to the public on Tuesday 4 August.
The city-centre based Wilson Centre will be available for residents who are unable to have queries … More
Bransholme and Orchard Park customer service centres to be open from Monday
Bransholme and Orchard Park Customer Service Centres will be available from Monday for residents who are unable to have queries dealt with online or over the phone.
Restrictions will be … More
Hull crematorium to allow more mourners at funerals
Chanterlands Avenue Crematorium is to increase the number of mourners permitted at funerals.
From Monday 6 July, up to 30 people will be permitted into the crematorium’s large chapel and … More
Survey asks how you’re coping during coronavirus pandemic
People in Hull are being asked how they are coping physically, emotionally and financially during the coronavirus lockdown.
A survey has been launched by Hull City Council to help understand … More
Bulky item collections double as Hull residents shield from coronavirus
Hull residents are being told how they can book bulky item collections after Hull City Council doubled capacity for the service.
The temporary increase has been introduced to help those … More
Hull’s benefit calculator adjusted to reflect coronavirus impact
Hull City Council has made changes to its benefit calculator to take into account the impact of the coronavirus outbreak.
During the pandemic, some residents have experienced a drop in … More
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Coronavirus: Hull crematorium puts measures in place
Gatherings for funeral services and burials at Chanterlands Avenue Crematorium in Hull are to be limited to 10 people.
The measures are being put in place in line with Government … More
Coronavirus: Hull Register Office puts new measures in place
Hull City Council is asking only those who have an appointment attend Hull Register Office in person to try to prevent the spread of coronavirus.
The office at the Wilson … More
Coronavirus: Coroner’s court puts measures in place
Social distancing measures are being applied by the senior coroner for Hull and the East Riding in line with Government guidance on limiting public gatherings due to coronavirus.
Professor Paul … More
Coronavirus: Changes to marriages, civil partnerships and other ceremonies in Hull
Social distancing measures are being applied by Hull City Council Registration Service in line with Government guidance on limiting public gatherings due to coronavirus.
The service is currently going ahead … More
Coronavirus: Changes to Citizens Advice Bureau in Hull and East Riding
Citizens Advice Bureaus in Hull and the East Riding will no longer carry out face-to-face services from tomorrow.
It means the office in The Wilson Centre will be closed to … More
Coronavirus: Two Hull customer services centres to close as staff redeployed to call centre
Two Hull City Council customer service centres will close to the public on Monday.
The Orchard Customer Service Centre and the Bransholme Customer Service Centre will be closed indefinitely to … More
See inside Hull’s Wilson Centre following major remodel
Hull’s flagship customer service centre, the Wilson Centre, will reopen next week following a major remodel.
On Monday, visitors to the centre in Alfred Gelder Street will be welcomed in … More
Improvements to be made at Priory Woods cemetery
Hull City Council’s Priory Woods cemetery on Priory Road is to receive improvement works.
A two-year phased programme of works will begin later this year, subject to planning approval from … More
Change is coming at Hull’s Wilson Centre
Work to remodel the Wilson Centre will begin in January.
Hull City Council’s flagship customer service centre in Alfred Gelder Street will see a meet-and-greet area created alongside new online … More
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