A new myHousing app is to launch this week, offering Hull City Council tenants a wider range of options.
Tenants who currently use My Housing Online for things such as managing their rent accounts, requesting repairs and bidding for homes are encouraged to sign up to the app, which will offer an improved user experience.
myHousing will also be available as a website, at https://hullcc.engagehousing.app/
Both the app and website will offer a greater range of functions, allowing tenants to make enquiries faster than ringing a call centre, including direct messaging options.
All current My Housing Online subscribers are encouraged to make the switch, alongside current non-subscribers.
They will need to create a new myHousing account, and step-by-step instructions will be sent by email to current My Housing Online users.
The myHousing app will be accessible from digital devices, and will be downloadable from the Apple App Store and Google Play Store from Wednesday 17 January.
It will also be available via the Hull City Council website.
Councillor Paul Drake-Davis, portfolio holder for regeneration and housing, said: “I want to thank the 16-thousand tenants who currently subscribe to My Housing Online.
“It’s vitally important that they make the switch to the myHousing app, to ensure continuity of service, and to allow them to access a greater range of options.
“myHousing will be a one-stop point for paying your rent, checking your rent account, tracking a repair, or bidding on Homesearch.
“As the app develops, there will be even more functions available, and you’ll be able to use it for all contacts with Housing Services about your home and your tenancy.”
Lisa Buttery, head of customer service for Hull City Council, said: “Switching to the new myHousing app will ultimately reduce the number of calls to the council’s call centre.
“This benefits everyone, because it means our call centre operators will be able to deal with emergency requests quicker and more efficiently because fewer calls means waiting times decrease.
“The app is safe, secure, and more convenient than traditional channels.”
Maureen Bristow, chair of the Tenants’ Forum said: “More than half the city’s tenants have signed up to My Housing Online, so we know that digital services can work well.
“I’m sure that myHousing will help to improve the delivery of housing services in the city, and will also lead to improved communication between residents and the council.”
For more details, visit myHousing app via the Hull City Council website.