Residents in need of help and support encouraged to get in touch 14th October 2020 Hull City Council and Citizens Advice are urging residents to seek assistance if they are experiencing financial difficulties. Residents experiencing any problems, including struggling to pay rent or council tax, have a housing issue or any other issues they feel the council could help with can go online or call 01482 300 300 to make […] Read more Customer Services News Citizens AdviceCouncillor Mike Thompsoncustomer service centres
New parents urged to register births 8th October 2020 Parents who had children during lockdown are being encouraged to come forward and register their births as soon as possible. More than 100 new families whose children were born between February and June, under the care of Hull Women and Children’s hospital, have not yet obtained a birth certificate. Not registering a child could cause […] Read more Children and families Customer Services News babybirth certificatebirth registrationJillian Fillparents
Wilson Centre reopens next week 30th July 2020 Hull’s flagship customer service centre will reopen to the public on Tuesday 4 August. The city-centre based Wilson Centre will be available for residents who are unable to have queries dealt with online or over the phone. The Hull Citizens Advice service will also be available to see customers in person at the Wilson Centre […] Read more Customer Services News Citizens AdviceCouncillor Mike ThompsonWilson Centre
Bransholme and Orchard Park customer service centres to be open from Monday 10th July 2020 Bransholme and Orchard Park Customer Service Centres will be available from Monday for residents who are unable to have queries dealt with online or over the phone. Restrictions will be in place allowing a limited number of people into the buildings at any time, with social distancing measures in place. Customers should make an appointment […] Read more Community and Living Coronavirus Customer Services News Bransholme Customer Service CentreOrchard Park Customer Service Centre
Hull crematorium to allow more mourners at funerals 2nd July 2020 Chanterlands Avenue Crematorium is to increase the number of mourners permitted at funerals. From Monday 6 July, up to 30 people will be permitted into the crematorium’s large chapel and 12 will be allowed into the small chapel. This follows reviewed guidelines recently announced by Government. Richard Barker, bereavement services manager at Hull City Council, […] Read more Closures Coronavirus Customer Services News Chanterlands Avenue CrematoriumFuneralsHull crematorium
Survey asks how you’re coping during coronavirus pandemic 25th May 2020 People in Hull are being asked how they are coping physically, emotionally and financially during the coronavirus lockdown. A survey has been launched by Hull City Council to help understand the ways people are feeling vulnerable. It will ask how people have been affected by homeworking, furlough, or redundancy along with the financial and family […] Read more Business Customer Services News Regeneration Business supportCouncillor Daren HalePeople’s Panel
Bulky item collections double as Hull residents shield from coronavirus 20th May 2020 Hull residents are being told how they can book bulky item collections after Hull City Council doubled capacity for the service. The temporary increase has been introduced to help those shielding at home during the coronavirus pandemic. It will also relieve pressure on the city’s household waste and recycling centres. Residents can book this service […] Read more Customer Services News Waste bulky collectionsBurma DriveCouncillor Anita HarrisonHousehold waste and recycling centresSutton FieldsWiltshire Road
Hull’s benefit calculator adjusted to reflect coronavirus impact 17th April 2020 Hull City Council has made changes to its benefit calculator to take into account the impact of the coronavirus outbreak. During the pandemic, some residents have experienced a drop in income after being laid off from work, put on part-time hours or being forced take time off to care for a sick member of their […] Read more Coronavirus Customer Services News Benefit calculatorBenefits
Coronavirus: Hull crematorium puts measures in place 23rd March 2020 Gatherings for funeral services and burials at Chanterlands Avenue Crematorium in Hull are to be limited to 10 people. The measures are being put in place in line with Government guidance on limiting public gatherings due to coronavirus. Scattering of ashes with families present and interments of ashes are suspended until further notice. Staff are […] Read more Closures Coronavirus Customer Services News Bereavement ServicesChanterlands Avenue Crematorium
Coronavirus: Hull Register Office puts new measures in place 23rd March 2020 Hull City Council is asking only those who have an appointment attend Hull Register Office in person to try to prevent the spread of coronavirus. The office at the Wilson Centre remains open at present. But, to protect the health and safety of customers and staff, the number of people permitted to attend appointments will […] Read more Closures Coronavirus Customer Services News Hull Register OfficeWilson Centre
Coronavirus: Coroner’s court puts measures in place 23rd March 2020 Social distancing measures are being applied by the senior coroner for Hull and the East Riding in line with Government guidance on limiting public gatherings due to coronavirus. Professor Paul Marks is endeavouring to ensure that scheduled inquests go ahead were possible. When possible and with the families’ permission, they will be heard without any […] Read more Closures Coronavirus Customer Services News Coroners court
Coronavirus: Changes to marriages, civil partnerships and other ceremonies in Hull 23rd March 2020 Social distancing measures are being applied by Hull City Council Registration Service in line with Government guidance on limiting public gatherings due to coronavirus. The service is currently going ahead with pre-booked ceremonies, but attendee numbers have been limited to 10 per ceremony. For a marriage, this means the couple and six guests, as two […] Read more Closures Coronavirus Customer Services News Public Health Hull City CouncilHull City Council Registration Service
