Customer Services

View article ‘There are lots of lonely people who look forward to their regular phone call – you might be the only person they’ve spoken to that day’

‘There are lots of lonely people who look forward to their regular phone call – you might be the only person they’ve spoken to that day’

A service that was set up during the coronavirus pandemic to offer a friendly voice to elderly and vulnerable people brought together volunteers and those they have supported for a special lunch today (Thursday 23 September). In November 2020 Library Link, a service from Hull Libraries, setup Call and Chat, which saw volunteers making weekly […]

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View article Hull’s Customer Service Centres and Citizens Advice to reopen for appointments

Hull’s Customer Service Centres and Citizens Advice to reopen for appointments

The Wilson Centre, Bransholme and Orchard Park Customer Service Centres will reopen for appointments from Monday (12 April) for residents who are unable to have queries dealt with online or over the phone. Restrictions will be in place allowing a limited number of people into the buildings at any time, with social distancing measures in […]

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View article Residents in need of help and support encouraged to get in touch

Residents in need of help and support encouraged to get in touch

Hull City Council and Citizens Advice are urging residents to seek assistance if they are experiencing financial difficulties. Residents experiencing any problems, including struggling to pay rent or council tax, have a housing issue or any other issues they feel the council could help with can go online or call 01482 300 300 to make […]

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View article New parents urged to register births

New parents urged to register births

Parents who had children during lockdown are being encouraged to come forward and register their births as soon as possible. More than 100 new families whose children were born between February and June, under the care of Hull Women and Children’s hospital, have not yet obtained a birth certificate. Not registering a child could cause […]

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View article Bransholme and Orchard Park customer service centres to be open from Monday

Bransholme and Orchard Park customer service centres to be open from Monday

Bransholme and Orchard Park Customer Service Centres will be available from Monday for residents who are unable to have queries dealt with online or over the phone. Restrictions will be in place allowing a limited number of people into the buildings at any time, with social distancing measures in place. Customers should make an appointment […]

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View article Hull crematorium to allow more mourners at funerals

Hull crematorium to allow more mourners at funerals

Chanterlands Avenue Crematorium is to increase the number of mourners permitted at funerals. From Monday 6 July, up to 30 people will be permitted into the crematorium’s large chapel and 12 will be allowed into the small chapel. This follows reviewed guidelines recently announced by Government. Richard Barker, bereavement services manager at Hull City Council, […]

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View article Survey asks how you’re coping during coronavirus pandemic

Survey asks how you’re coping during coronavirus pandemic

People in Hull are being asked how they are coping physically, emotionally and financially during the coronavirus lockdown. A survey has been launched by Hull City Council to help understand the ways people are feeling vulnerable. It will ask how people have been affected by homeworking, furlough, or redundancy along with the financial and family […]

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View article Bulky item collections double as Hull residents shield from coronavirus

Bulky item collections double as Hull residents shield from coronavirus

Hull residents are being told how they can book bulky item collections after Hull City Council doubled capacity for the service. The temporary increase has been introduced to help those shielding at home during the coronavirus pandemic. It will also relieve pressure on the city’s household waste and recycling centres. Residents can book this service […]

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View article Coronavirus: Hull crematorium puts measures in place

Coronavirus: Hull crematorium puts measures in place

Gatherings for funeral services and burials at Chanterlands Avenue Crematorium in Hull are to be limited to 10 people. The measures are being put in place in line with Government guidance on limiting public gatherings due to coronavirus. Scattering of ashes with families present and interments of ashes are suspended until further notice. Staff are […]

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