Customer Services

View article Hull crematorium to allow more mourners at funerals

Hull crematorium to allow more mourners at funerals

2nd July 2020

Chanterlands Avenue Crematorium is to increase the number of mourners permitted at funerals. From Monday 6 July, up to 30 people will be permitted into the crematorium’s large chapel and 12 will be allowed into the small chapel. This follows reviewed guidelines recently announced by Government. Richard Barker, bereavement services manager at Hull City Council, […]

View article Survey asks how you’re coping during coronavirus pandemic

Survey asks how you’re coping during coronavirus pandemic

25th May 2020

People in Hull are being asked how they are coping physically, emotionally and financially during the coronavirus lockdown. A survey has been launched by Hull City Council to help understand the ways people are feeling vulnerable. It will ask how people have been affected by homeworking, furlough, or redundancy along with the financial and family […]

View article Bulky item collections double as Hull residents shield from coronavirus

Bulky item collections double as Hull residents shield from coronavirus

20th May 2020

Hull residents are being told how they can book bulky item collections after Hull City Council doubled capacity for the service. The temporary increase has been introduced to help those shielding at home during the coronavirus pandemic. It will also relieve pressure on the city’s household waste and recycling centres. Residents can book this service […]

View article Hull’s benefit calculator adjusted to reflect coronavirus impact

Hull’s benefit calculator adjusted to reflect coronavirus impact

17th April 2020

Hull City Council has made changes to its benefit calculator to take into account the impact of the coronavirus outbreak. During the pandemic, some residents have experienced a drop in income after being laid off from work, put on part-time hours or being forced take time off to care for a sick member of their […]

View article Coronavirus: Hull crematorium puts measures in place

Coronavirus: Hull crematorium puts measures in place

23rd March 2020

Gatherings for funeral services and burials at Chanterlands Avenue Crematorium in Hull are to be limited to 10 people. The measures are being put in place in line with Government guidance on limiting public gatherings due to coronavirus. Scattering of ashes with families present and interments of ashes are suspended until further notice. Staff are […]

View article Coronavirus: Hull Register Office puts new measures in place

Coronavirus: Hull Register Office puts new measures in place

23rd March 2020

Hull City Council is asking only those who have an appointment attend Hull Register Office in person to try to prevent the spread of coronavirus. The office at the Wilson Centre remains open at present. But, to protect the health and safety of customers and staff, the number of people permitted to attend appointments will […]

View article Coronavirus: Coroner’s court puts measures in place

Coronavirus: Coroner’s court puts measures in place

23rd March 2020

Social distancing measures are being applied by the senior coroner for Hull and the East Riding in line with Government guidance on limiting public gatherings due to coronavirus. Professor Paul Marks is endeavouring to ensure that scheduled inquests go ahead were possible. When possible and with the families’ permission, they will be heard without any […]

Coroners court

View article Coronavirus: Changes to marriages, civil partnerships and other ceremonies in Hull

Coronavirus: Changes to marriages, civil partnerships and other ceremonies in Hull

23rd March 2020

Social distancing measures are being applied by Hull City Council Registration Service in line with Government guidance on limiting public gatherings due to coronavirus. The service is currently going ahead with pre-booked ceremonies, but attendee numbers have been limited to 10 per ceremony. For a marriage, this means the couple and six guests, as two […]

View article Coronavirus: Changes to Citizens Advice Bureau in Hull and East Riding

Coronavirus: Changes to Citizens Advice Bureau in Hull and East Riding

23rd March 2020

Citizens Advice Bureaus in Hull and the East Riding will no longer carry out face-to-face services from tomorrow. It means the office in The Wilson Centre will be closed to the public. Offices in the East Riding including Beverley, Bridlington and Goole will also be closed. Advice will instead be available on 03444 111 444, […]

View article Coronavirus: Two Hull customer services centres to close as staff redeployed to call centre

Coronavirus: Two Hull customer services centres to close as staff redeployed to call centre

20th March 2020

Two Hull City Council customer service centres will close to the public on Monday. The Orchard Customer Service Centre and the Bransholme Customer Service Centre will be closed indefinitely to allow staff to be redeployed to the council’s call centre. The move will allow greater social distancing for staff and customers during the coronavirus crisis. […]

View article See inside Hull’s Wilson Centre following major remodel

See inside Hull’s Wilson Centre following major remodel

6th March 2020

Hull’s flagship customer service centre, the Wilson Centre, will reopen next week following a major remodel. On Monday, visitors to the centre in Alfred Gelder Street will be welcomed in a new meet-and-greet area created alongside online stations where customers can access vital council services. More than 30 self-service desks, alongside payment kiosks, a waiting […]

View article Change is coming at Hull’s Wilson Centre

Change is coming at Hull’s Wilson Centre

20th December 2019

Work to remodel the Wilson Centre will begin in January. Hull City Council’s flagship customer service centre in Alfred Gelder Street will see a meet-and-greet area created alongside new online stations where customers can access services. Cash kiosks, a waiting area and private interview rooms will also be added. The changes will also see the […]