Living independently means having the choice to reach for support if it’s ever needed.
That’s why the Kingston Care Lifeline service is so popular. It gives people confidence to live safely at home, while reassuring families and friends that help is at hand, should it be necessary.
At the touch of a button on a bracelet or pendant, the Lifeline system alerts the dedicated team in the Council’s Kingston Care 24/7 control centre. The system also sends an alert to the control centre if the heat or smoke alarm is activated.
The system is suitable for people of all ages with various levels of support needs and is available to Council tenants, Housing Association tenants, private tenants, and homeowners.
The system is simple and easy to use. The Kingston Care team provides the equipment and one of our friendly support workers will set it all up for you in your home.
You do not have to pay anything up front and there are no hidden installation charges. Once the service is set up, the weekly cost for Council tenants is just £5.10 per week.
To apply for a Lifeline or to speak to a member of the team to find out more about the service please email independent.livingteam@hullcc.gov.uk or call 01482 614 300.
Stay safe from Lifeline scams
Remember, the Council will never phone you to ask for payment for Lifeline services.
We are aware of a scam that involves fraudsters calling residents on the phone to take card payments for Lifeline services. Some calls mention the new digital switchover and claim that customers must pay for an upgrade.
It is true that the Council is upgrading Lifelines to a digital service, but this is free of charge and carried out by specialist technicians with Hull City Council ID badges who have made appointments in advance.
If you receive a phone call demanding payment, press your Lifeline button to check if the caller is genuine. Never give anyone your card details over the phone.