Sadly, there are people who will go to great lengths to take advantage of others by fraud or theft. Bogus callers, doorstep scammers, and fraudsters who contact you by phone or online are particularly active right now. To help you stay safe, this guide outlines what to do if you’re unsure about who’s contacting you and why.
Cold Calling
A cold caller is an uninvited visitor who turns up at your home to sell goods or services. Cold calling itself isn’t illegal and doesn’t require a licence. However, if a trader refuses to leave after you’ve asked them to, they are committing a criminal offence under Trading Standards regulations. If someone won’t go away, tell them you will contact Trading Standards. If you feel uneasy or threatened, call the Police on 101, or dial 999 in an emergency.
Bogus Callers
Some criminals impersonate officials, workers, or representatives to gain access to your home. They can be convincing and may try to talk their way in. If you believe you’ve encountered a bogus caller, report it to the Police on 101. You can also take simple steps to protect yourself from being deceived.
- Look through your front window or use a door viewer to check who is at your door.
- Only open the door after putting on the chain or door bar restrictor. Don’t leave these on permanently, as they can delay emergency access — only use them when answering the door.
- Lock your back door before opening the front one, as bogus callers often work in pairs, with one at the front and another at the back.
- Always confirm that visitors are who they claim to be. Staff from Hull City Council, KWL, and other council contractors carry identification badges, as do police officers and representatives from telecoms, gas, electricity, and water companies. Ask to see their ID and close the door while you check it. Genuine callers will wait.
- If you’re unsure, ask the caller to return later. Use your own phone directory to verify any number they give you — don’t rely on the one on their card.
- Inform the Police and your neighbours if you’ve had a suspicious caller.