Our 2025 Tenant Satisfaction Survey launched on 25 September, and we want to hear from you!
We’ll be asking about your home, repairs and maintenance, neighbourhood, communal areas, anti-social behaviour, and how well we handle complaints. Your views really do shape the way we deliver services.
One in four tenants will be randomly selected to take part, with questions asked by post, online (via text link), or by phone, and everyone who responds will be entered into a prize draw to win £250.
The survey is being carried out by Hull-based SMSR Research on behalf of Hull City Council. Results will help us improve housing services and measure progress against national tenant satisfaction standards.
Last year, 72.4% of tenants said they were satisfied with their housing service—slightly above the national average of 71.3%. Your honest feedback allows us to shape and improve our service, so please do Have Your Say!
For more detailed information on last year’s survey, visit our website at www.hull.gov.uk/ housing-services/housingperformance