As your landlord, we’re committed to listening, learning, and improving. We know things don’t always go as they should, and we’re grateful for your feedback when that happens — including complaints — which then help us to shape and deliver better services in the future.
In 2024/25, we received 1,281 pieces of feedback from tenants and residents. While the majority were complaints (871), we also received 410 compliments and suggestions on a wide range of issues.
Here are a few examples of the actions we’ve taken from this valuable feedback:
- During an extensive programme to fit extractor fans in homes to combat damp and mould you told us that letters about the scheme didn’t contain enough information. An updated letter now provides specifications, costings and why we were upgrading them, resulting in a greater take-up.
- Tenant feedback following fencing off of some communal areas led to us relocating some washing lines and bin stores to make things easier for residents.
- We’re working with our IT Team to fix a system issue that allows customers to bid on properties they’re not eligible for. We’re also improving communication around bidding outcomes.
- We’re exploring wider options to reduce antisocial behaviour, including resident consultations and environmental improvements like tree planting.
- We’ll aim to include more images of available properties on the myHousing App wherever possible. Our Senior Management Team regularly review all feedback and what it’s telling us, and our Customer Feedback Manager now meets with interested tenant reps on our Designated Panel to go through the same information.
If you would like to join them then get in touch with our Tenant Participation Team by emailing:
tenant.resident@hullcc.gov.uk or phone 01482 612 101.
Thank you for helping us shape a better service.