Decision Record: Council services to return in-house 5th November 2021 The Council has today published a Decision Record that outlines plans to bring the Customer Contact (Call) Centre and the Revenues and Benefits services back ‘in-house’. The two contracts, currently run by Civica, end in 2022 and will not be renewed, meaning staff will be transferred over to direct Council employment. The current contract for […] Read more News CivicaCouncillor Aneesa AkbarHull customer service centres
Hull City Council and Civica to bring 100 home-based jobs to city 14th January 2021 Hull City Council is partnering with Civica, a global leader in software for public services, to bring 100 new home-based call centre jobs to the city. The council has partnered with Civica since 2015 to deliver its revenues and benefits services at its Kingston Centre. Employees handle more than one million customer enquiries every year, with those […] Read more Business News Regeneration CivicaCouncillor Daren HaleHull City Council
