Hull Helpline is supporting those most in need
The Hull Helpline has answered 4,000 calls for assistance. Picture: NordWood Themes

Hull Helpline response ‘overwhelming’ as hundreds step up

Hull’s response to the coronavirus epidemic has been described as “overwhelming” after voluntary organisations united and hundreds of people stepped up to support to the city’s most vulnerable residents.

Hull City Council joined forces with other public sector services at the end of March as more than 40 voluntary organisations to launch the Hull Helpline.

The helpline, which can be reached by dialling 01482 300307, is there for people who find themselves in the most difficult of circumstances.

The service offers support seven days-a-week from three community hubs in the north, east and west of the city.

To date, the service has answered 4,000 calls for assistance and has been in touch with 11,500 people to establish if they need support, with 50 per cent of requests in relation to food.

One resident who received support from the Hull Helpline, said: “I received my food parcel yesterday and I’m beyond words. I can’t thank you enough. In these worrying times you have made it all rather pleasant. I think that food should be enough for two to three weeks. Amazing. I had nothing left.”

An army of local volunteers has supported the effort by delivering food parcels, distributing medication, shopping and befriended, over the phone, those facing isolation or requiring help.

The volunteers include hundreds of employees from the council, Humberside Fire and Rescue, Hull Culture and Leisure and housing repairs company KWL, which has swapped normal daily duties to work as part of the Hull Helpline team.

Councillor Daren Hale, deputy leader of Hull City Council, said: “None of this would have been possible without the incredible support of a number of key voluntary organisations.

“I have been overwhelmed by the huge response efforts at this time in need. This is Hull at its best, stepping up to the mark and showing how we come together at times of crisis.

“I want to reassure everyone that nobody will be forgotten. Every person in Hull has a critical part to play in the fight against coronavirus. We are all here and we will deliver the support to those who need it.”

Those who have no one available to help and need support can call 01482 300307. The Hull Helpline line is open seven days a week from 9am to 5pm. Alternatively there is an online form at

Hull Paragon Interchange. Picture: Stephen McKay