The Jean Bishop Integrated Care Centre. The name is on the side of the building. It has a yellow frontage, with green shrubbery and the pavement around the building is grey.
The Jean Bishop Integrated Care Centre.

Hull’s Jean Bishop Integrated Care Centre praised by Minister

The Jean Bishop Integrated Care Centre (ICC) in Hull has been singled out for praise by the Minister of State for Social Care Helen Whately MP.

She gave a speech at this year’s NHS ConfedExpo where she highlighted the centre as an example of best practice.

The NHS ConfedExpo is a two-day conference which brings together thousands of leaders from across health and social care to network, spread learning and encourage innovation.

The Minister spoke to the conference about the challenges the county faces with an ageing population and how we need to do healthcare differently.

The Jean Bishop ICC was singled out for praise for its multi-disciplinary, wrap-around approach to care which brings together many different services in one place.

The first of its type in the UK, the centre has transformed care for older people in Hull by providing out-of-hospital care, enabling residents to keep fit, healthy and living independently in their own homes.

Minister Whately said: “Now people talk a lot about integrated care. This is it in action. The centre’s team includes geriatricians, advanced nurse practitioners, GPs, pharmacists, therapists and social workers, all under one roof.

“GPs across Hull identify patients at risk of severe frailty and refer them for a comprehensive assessment. They’ll see whoever they need to see in that multidisciplinary team. And they’ll get a tailored care plan shared with them, their GP and the hospital. A plan that reflects what they want – to help them manage their own care and stay healthy.

“The centre offers the same service to care home residents too. And it works. Between 2019 and 2022, for patients aged over 80, emergency hospital admissions fell by more than 13% and A&E attendance for patients in care homes fell by almost a fifth.”

The Minister went on to add that NHS England have been looking at examples of best practice, like the Jean Bishop ICC, to develop a proactive care framework, focused on frailty. This framework can then be rolled out on a national scale.

Councillor Linda Chambers, the portfolio holder for Adult Social Care said: “I’m delighted that the Jean Bishop ICC has received high praise from the Minister, and I understand why it has. The centre has been a revolution in health and social care since it was opened by the lady herself in 2018. It’s a shining example of how different teams can come together and deliver truly integrated care, helping thousands of older people in Hull and the East Riding of Yorkshire.”

Erica Daley NHS Place Director for Hull from Humber and North Yorkshire ICB said: “We are really proud of the Jean Bishop Integrated Care Centre and the care it provides. The success of the model can be seen in the improved outcomes for frail older people in Hull and that is most certainly a result of the multi-disciplinary team and integrated working across health care and the voluntary sector. It is positive to hear it being discussed in national forums as we work to understand how best to spread the learning and good practice.”

Leads Road, Hull.